Policies & Procedures

Cleaning Supplies
We are a green non-toxic company and use plant-based solvent cleaners, natural recipes with things like vinegar, rubbing alcohol, baking soda, disinfectant essential oils, and old fashioned elbow grease. We bring our own Shiny Happy supplies and tools because (1) we have tested our products to make sure they provide quality results, (2) our employees are trained in their proper use, and (3) to free you from having to keep track of what we need before your scheduled cleaning day.  If you would like us to use your own green cleaning product we ask that you email us for pre-approval.

Ladders
Our Cleaning Technicians are able to come with a 2-step ladder.  We are unable to use client ladders or climb higher than two steps in to be in compliance with our insurance. Higher items will be dusted with an extension duster to the best of our ability. We can reach up to two-stories with our extension duster so we can get those higher ceiling fans, ceilings, lights, etc.

Moving Furniture
We will move “light” furniture (dining chairs, small ottomans, etc.) but as per our insurance policy and for the safety of our employees and to avoid doing damage to floors we do not move sofas, beds, refrigerators, stoves, washers, dryers, etc. You may move furniture ahead of our arrival, otherwise, we will try to reach all places behind and underneath furniture either by hand or with an extension duster.

Pets
Your pets are members of your family and we respect that. However, if your pet is afraid of vacuums, territorial or overly friendly and will not allow us to do our work, we may suggest that they be placed in areas that we are not working in. Our technicians are not trained to clean pet excrement, this includes cleaning of litter boxes and dog kennels.

Fire Arms
For our protection and yours, if you have firearms, we ask that all they be stored and locked away prior to our cleaning your home. We will not clean any rooms in which a firearm is visibly present. Please do not leave firearms under pillows or mattresses as they pose a danger when we are changing linens on beds.

Alarm Systems
If your home has a security system, please inform us how you want to handle it. Security and safety of your home is a major concern at Shiny Happy Cleaners, and our staff is sensitive to security and access procedures. Our policy is to lock the door while we are cleaning and to not allow access to unknown persons. Please do not rely on us to let in workmen during the time we are in your home unless pre-approved by the office.
Please note that it is not necessary for you to have to disarm your alarm systems the day of our cleaning. If you contact your alarm company they can assist you in programming a code that is unique to our company. It is common for clients with alarms to give us our own code. Our technicians are trained on how to disarm and re-arm alarms.

Safety
The safety of you and our employees is extremely important. Every effort is made to work safely and cautiously and we cannot assume liability for injury to others. We kindly ask that you, your children and pets remain out of the rooms that we are cleaning in order to prevent safety hazards (tripping over cleaning supplies, caddies, vacuum cords, etc.).

To decrease the risk of injury to employees we are unable to move heavy objects, flip mattresses, etc. We are unable to clean up hazardous materials or bodily fluids. If an employee feels that their personal safety is in danger, and the employee must leave the job site, the client is still responsible for the full cost of the job.

Key Control Policy
Most of our clients provide us with keys to their home. Rest assured we take the utmost care in protecting both your key and your home. Keys are coded and have no names or street addresses attached to them. All keys are immediately returned upon cessation of service.

If you decide not to issue a key to Shiny Happy Cleaners, and no one will be home during the cleaning, you may choose to leave a door unlocked or place a spare key in a secured place for the technicians to gain access to your home. In this case, you release Shiny Happy Cleaners of any liability that may arise from damages or theft to your home as we cannot guarantee that we are the only ones who will have access to your home that day.

Injuries in Your Home
Our staff members are employees and not “independent contractors.” All employees are covered by our Workers’ Compensation Insurance. This covers the employee’s injuries and protects you.

Fees
We do not charge by the hour but by the job as clearly stated in your estimate.
We reserve the right to adjust our rates and policies at any time.
Tips are always appreciated but not required. Feel free to add your tip to your payment or leave cash in marked envelope on your kitchen counter.

Solicitation of Staff
By using our services, you agree not to solicit for hire any staff member introduced to you by Shiny Happy Cleaners for any home-related service. If you are found to have solicited one of our staff, please be advised that our referral fee is $1000.

Damages
Accidents do happen. If we are responsible for damages to your home or items in your home, we will leave a note for you the day of the cleaning. We make every attempt to repair, replace or pay for any items that we have damaged.

We will not assume liability for pre-existing damages, scratches, dings in windows, paint, furniture, floors, walls, etc. or items not secured in a proper manner (e.g. heavy pictures hanging from thumb tacks, not anchored properly to walls). Items of monetary or sentimental value should be put away on the day of cleaning and/or cleaned by home owner.

All surfaces (e.g. marble, granite, hardwood floors, etc.) are assumed to be sealed and ready to be cleaned without causing harm/damage when common cleaners are used.

Wear and Tear
The longer we live in our homes, the more wear and tear builds up in it. Baseboards, bottom of showers and tubs, mold/mildew, excessive water spots and soap scum on glass shower doors, worn flooring, grout, window tracks, etc. are all areas where wear and tear will impact results. These areas may take more than one cleaning to improve in appearance or may not come clean at all.

Holidays and Closings
Our office is closed and there will be no cleanings scheduled on the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day and the day after
Christmas Day

 

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