Do you require contracts? Is there a cancellation fee?
We do not require contracts for our regular clients. Please note that there is a $25 cancellation fee if you cancel in less than 24 hours(Unless its due to illness). This fee is because we have held that spot for you and it was not available to any other clients and possibly preventing our cleaner from working.
What forms of payment do you accept?
We have an automated billing system for online payments.
Do I need to provide anything for the cleaning?
We provide all the equipment and supplies necessary for the cleaning. This includes vacuums, eco friendly non-toxic cleaning supplies, mops, feather duster, micro fiber cloths, mop pads in some cases a step stool or extension dusters (if needed)
Do I need to be there during the cleaning?
No, you do not need to be present, if you wish, for the cleaning. We do, however, need to have a routine plan for how we get in and out of the home so please arrange this with management ahead of time.
What if I skip a scheduled cleaning?
Since we quote cleanings based on frequency, if you skip a scheduled cleaning and the following appointment results in 1 month or 2 months between appointments, we will need to charge $25 additional since it will take longer to clean and require our deep cleaning protocols.
What if I have a question about any of your services and products you use?
Please refer to our “How we clean” and “Policy & Procedures” sections on our website.
How do you sanitize without using harsh chemicals?
We use a combination of plant-based and naturally occurring ingredients proven to be anti-bacterial and anti-microbial such as store bought eco-friendly supplies, or by using our own vinegar, rubbing alcohol, peroxide, and disinfectant essential oils like tea tree, peppermint, eucalyptus.
Should I tip?
Tipping is completely optional but is greatly appreciated. On average most clients tip between 10% to 15% if you are unsure of how much to tip.
What do I need to do to prep the house for the cleaner?
We ask (unless discussed prior) that you have all dishes done ahead of time so that the cleaner can get to your sink and around the kitchen. Picking up general clutter is also recommended as it enables your cleaner to quick and efficiently give your home a thorough cleaning service in the shortest time possible.
What if I have pets?
We love animals– it’s a prerequisite for everyone who works at Shiny Happy! If you have a friendly dog we will set up an introduction with your cleaner so that the dog is comfortable with us in your home, especially if you are not there. If your pet is skittish for any reason, we ask that you have them put away while the cleaner is in the home. (Note we do not clean up pet accidents)
How am I protected?
We are fully licensed, bonded and insured. All of our cleaners undergo thorough background checks and rigorous training as well. In the event anything is accidentally damaged our comprehensive insurance policy– we have a $2 million dollar umbrella policy– will cover it. We also have worker’s compensation coverage so if a cleaner is injured in your home it is covered by our insurance, not yours.
What if I am not happy with your service?
We guarantee our work. If for any reason you are not satisfied with the job, please reach out to discuss the issue and we will gladly come back free of charge to make it right. We take a lot of pride in our cleanings and want nothing more than for you to get the cleaning you deserve.
What are my option times for scheduling a cleaning?
We are open Monday through Friday, 9:00-5:00pm. Morning cleanings start between 9:30 am and 10:00 am and afternoon homes we arrive on average between 12:30-1:30pm depending on the size of your home and availability. Please note: We can guarantee morning start times but due to the nature of the business and travel, afternoon start times can vary by as much as 30 minutes.
Do you send the same cleaner to my house?
Yes, if you are a recurring customer, we make every attempt to keep an individual team member assigned to your home. There are times where a staff member might be on vacation or out sick and it is up to you whether to keep your original appointment with a different staff member or team or to reschedule your cleaning.
What if I wanted an additional service like my windows or refrigerator interior cleaned?
All additional services such as cleaning blinds, wiping walls, cleaning insides of windows reachable by step stool, cleaning the inside of the fridge or oven and any other request can be done for an extra fee if you send us an email prior to your appointment. We need to know ahead of time so we can adjust the scheduled time for our staff and bring any extra necessary equipment.